Terms And Conditions

William Powell is committed to providing the highest customer service and satisfaction. We welcome any suggestions or comments you might have; please email us at: customerservices@williampowell.com If you wish to contact us by any other means we would be delighted to hear from you.

Our Contact details:
William Powell Ltd
Carrs House , 1 Tramway, Banbury
Oxfordshire, OX16 5TD

Sales and Enquiry Line - 01295 701701
Gunroom Line - 01295 701701

E-mail: customerservices@williampowell.com
Website: www.williampowell.com

MAKING A PURCHASE

Please see our How to Order page

DELIVERY SCHEDULE

Orders received before midday will, wherever possible and subject to availability, be despatched the same day. Small items will be dispatched by First Class Recorded Post. Larger items will be dispatched by courier. Please allow up to five working days for delivery.

NEXT DAY Delivery will be sent by courier service or Royal Mail and will normally be delivered next day (not including Fridays or Saturdays). Please note the next day service cannot be used when paying by cheque. (Orders placed over the weekend or on bank holidays will take longer). Orders for next day must be placed before midday to guarantee next day delivery.

TAX CHARGES AND CURRENCY

All prices quoted are in Pounds Sterling (GBP) and include Value Added Tax (VAT), except books which are zero rated. VAT applies to all European Union (EU) countries and is currently set at 20% .We reserve the right to adjust our prices accordingly.

VAT does not apply to countries outside of the EU and will be deducted from orders placed and delivered outside the EU. Any customs or import duties incurred on entering a country are the responsibility of the customer.

DESCRIPTION

We have taken great care to ensure that all descriptions and specifications of our products are correct in both our catalogue and website. Whilst the colour reproduction of products in our catalogue and website are close, slight variations may occur. Due to fluctuations beyond our control we reserve the right to alter prices or specifications without prior notice.

GIFT VOUCHERS

William Powell vouchers may be exchanged for goods, either by phone, online or in store. The original voucher must be present for payment; photocopies will not be accepted. Vouchers cannot be exchanged for cash or replaced if lost. Vouchers may be used for goods of a higher value on payment of the difference. If goods are purchased to a lower value, the difference will be refunded by voucher.

PAYMENT OPTIONS

We accept all major credit and debit card cards. William Powell will not take the funds until the items are ready to dispatch. For UK orders placed by post, you may also pay by cheque (please make payable to William Powell Ltd). Cheque orders are not processed until the cheque clears with the bank (please allow seven working days). Unfortunately we currently cannot accept payments by American Express.

RESTRICTIONS

Some items we stock have age restrictions. Knives can only be purchased with if the person is over the age of 18. We may ask for age verification before we can complete orders. Guns, cartridges and ammunition all require a valid licence, which we will ask to see at time of purchase and may require a copy for our records. Training guns can only be purchased if over the age of 18 and may only be used under direct adult supervision. Cartridges and ammunition must be collected from our Banbury warehouse.

SALE & SPECIAL OFFERS

All special offers and sale items are subject to availability, on a first come first served basis.  Please note we are unable to accept returned sale items purchased through the showroom or warehouse sale. Sale or discontinued items purchased online or by mail order can be returned for a refund or exchange within 14 days of date of receipt of goods.

We strive to ensure that we always have adequate stock of all our items as the catalogue goes to print and that stock levels on our website are current. However sometimes stock will sell faster than anticipated and we will replenish stock as quickly as we can. In this instance we will hold your order back until all items are ready to dispatch unless you direct us otherwise; we will keep you informed throughout. We will not send an item you have not ordered as a replacement for one you have unless you instruct otherwise. William Powell accepts no liability from our inability to supply goods due to lack of stock other than returning any payments made to you.

RETURNS & EXCHANGES

If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items returned within 28 days or purchase. Please vist our Order and Returns section for more information; including Non-Refundable Items, Faulty or Incorrect Item(s).

PROTECTION PLUS+

This optional service covers you in the event your parcel goes missing during dispatch. In the unlikely event we will immediately replace your goods or refund your order. This service is provided on top of your customer statutory rights and is an additional service provided by William Powell to ensure you get your items in good time. Normal orders will take over 15 days before we can replace or refund your items, which are due to the delivery service provider; Protection Plus+ reduces this time considerably.

PROMOTIONAL OFFERS

Free Delivery Offer - General Terms & Conditions

  • The offer is valid until 31st December 2016 on your first William Powell Order.
  • The offer is only valid on orders over £100.00 (GBP) and exclude delivery and other services.
  • Standard delivery only (3 – 5 working days).
  • United Kingdom Mainland only.
  • This offer could be withdrawn at any point without prior notice.
  • One offer code per household per person.
  • A valid code must be quoted at time of purchase to receive offer.
  • The offer is non-transferable and has no cash value.
  • Only one offer code per order.
  • If returned goods reduces the total order value below the offer threshold the free delivery value of £4.95 will be deducted from the payment card or refund amount.
  • Exclusions apply.
 

CUSTOMER SATISFACTION

At William Powell we pride ourselves on providing the highest standard of customer service and products range, and we want you to be happy with your purchases and come back again in the future. With this high level of service complaints are extremely rare, however should you be dissatisfied with anything we have done please do not hesitate to contact us directly. We take any complaints very seriously and make it our priority to resolve it immediately. Should you wish to contact us with a complaint please contact a member of the team on either;

Post: Complaints Department, Carrs House, 1 Tramway, Banbury, Oxfordshire, OX16 5TD
Email: customerservices@williampowell.com
Tel: +44 (0) 1295 701 701