Order and Returns Information
Christmas Delivery Cut Off Dates
International: Order by 12pm, Monday 14th December
Embossing Orders: Please allow 3 working days for personalisation: Order by 12pm, Monday 14th December (UK Mainland only)
Europe, Highlands & Islands: Order by 12pm, Friday 18th December
Standard UK Mainland Delivery: Order by 3pm, Monday 21st December
Next Working Day UK Mainland Delivery: Order by 3pm, Tuesday 22nd December
Standard UK Orders placed after 3pm Monday 21st December cannot be guaranteed delivery before 25th December
Orders received before 3pm will, wherever possible and subject to stock availability, be dispatched the same day. All parcels are sent via a Signed for Courier Service which will require someone to be in when the parcel is delivered unless a safe place instruction has been provided.
Standard Delivery £4.95
Available to the UK Mainland and may take up to 2-3 working days - but often quicker.
UK Mainland – Includes England, Wales and parts of Southern Scotland (AB10-36, DD, DG, EH, FK, G, KA, ML, PH1-14, TD, KY)
Next Working Day £10.00
Available on orders placed by 3pm to UK Mainland addresses, Monday to Thursday only. Parcels are sent on a 24 hour next working day service with DPD. Orders placed on Friday morning on a Next Working Day service will be delivered the following Monday and orders placed on a Friday afternoon, Saturday and Sunday will be delivered the following Tuesday. In the event of a Bank Holiday, this will take an extra day. The Next Working Day service cannot be used for goods paid for by cheque, any item being personalised or certain heavy goods. You will be advised if the Next Day Service cannot be applied to an order.
Northern Ireland, Highlands & Islands, Isle of Man £4.95
For postcodes BT, IM, IV, HS, KA27-28, KW, PA, PH, AB37-56, FK19-21, ZE. Delivery is made by DHL, APC or Royal Mail and may take up to 3 - 5 working days.
Europe - £20 USA - £30 Rest of World - £30 If ordering online the website may allocate a price for delivery but this may be altered at dispatched due to the final volumetric weight. We will contact you should the price change.
If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items within 28 days of purchase.
Exchanges & Refunds
If you are not entirely satisfied with your order or you wish to change it, we will gladly exchange or refund any unused items within 28 days of purchase. Just follow these 3 easy steps:
1) Package up the item(s) you wish to return, including the original product packaging, product labels and a copy of your original invoice.
2) Please include a complete William Powell Returns Form (which can be downloaded here) detailing whether you would like a refund or an exchange.
3) Send the parcel back to us to the following address:
William Powell Ltd
Please allow up to 14 days for your parcel to be received and for refunds/exchanges to be processed. Our team will endeavour to process returns/exchanges as quickly as possible.
We are unable to reserve stock for future exchange. If you require your item sooner than the 14 day timeframe, please place a new order via our website (quote code EXC20 for FREE standard UK mainland delivery) and request a full refund for your original purchase.
Please Note: All goods are returned at your own risk and cost and we strongly recommend sending goods by a recorded delivery method. Exchanged orders may incur an additional postage price.
If returning items from outside of the European Union, please ensure the parcel is clearly labelled "BRITISH RETURNED GOODS - RELIEF CLAIMED".
Sale / Reduced Items inc. Black Friday
For discounted/sale items you must advise us that you wish to return them within 14 days of receipt. They must then be returned to us within 14 days of this date. This does not affect your statutory rights. Exchanged orders will incur an additional postage charge.
- Engraved or embossed items
- Special order items
- Gift wrapping
- Goods damaged in your possession
- Additional postal services (e.g. Next day delivery)
- Items which due to their use can come into direct contact with the body (e.g. whistles & calls, ear plugs, thermal wear, cleaning care equipment, socks)
Faulty or Incorrect Item(s)
In the rare event of an item(s) being faulty or not what you ordered please contact us as soon as possible by sending an email to email@example.com explaining the issue, enclosing some photographs of the fault and a copy of proof of purchase. We will endeavour to get back to you as quickly as possible but please allow up to 5 working days for a member of our team to respond outlining the next steps of your claim. For all urgent enquiries you can call us on 01295 701701. We operate during the hours of 9:00am - 5:30pm, Monday – Friday, any queries sent outside of these hours may not be dealt with immediately. Please note, we cannot refund additional postage charges incurred without prior authorisation from ourselves.